Support

• PSU’s kiosks are high quality and extremely reliable, resulting in lower support costs, lower operations costs, increased availability and higher ROI
• PSU provides a comprehensive platform, leveraging its in-house expertise to ensure all aspects of kiosk projects – application development, hardware integration, deployment/on-going maintenance and support – are tightly integrated and secure
• PSU’s kiosks offer a unique remote management system giving customers the only solution which can report accurate and detailed status information about the kiosk and each I/O device, automatically and instantly diagnose problems and offer instructions, and proactively provide notice for scheduling maintenance
• PSU Kiosks are rugged and incorporate the latest technologies including Contactless IC card/PET Card reader/writer, and Barcodes/QR Codes/Image scanner integration

Yes. As a leading kiosk manufacturer, PFU has implemented both standard kiosk products, as well as thousands of fully customized kiosks. PFU’s extensive experience and expertise ensure that the design, performance and quality of custom kiosks meet clients’ business and technical requirements.

Kiosk Integration Platform combines:

• 1. Extensively tested and market validated industrial quality hardware
• 2. KIOSK SERVICE PLATFORM™ – a development and operation platform for web-based kiosk applications
• 3. Remote Management System – a comprehensive web-based service platform and easy-to-use suite of management tools that simplifies and consolidates the configuration, administration and maintenance of large kiosk-based networks

PFU’s KIOSK SERVICE PLATFORM (KSP) is a powerful platform that facilitates both the development and operation of web-based kiosk applications. KSP accelerates your time to market while lowering application development, maintenance and servicing costs.

A single or a few web servers manage the application, as well as the content for the applications. Updating the content, or changing the application, simplifies the ongoing management of your kiosks.

With KIOSK SERVICE PLATFORM, your web application developer can utilize all web techniques – Flash, mash-up, AJAX, cloud computing – as well as any server OS – Windows, Linux, Unix. Thus your kiosk applications can be easily integrated with your Internet strategy.

KSP’s automatic error handling and diagnosis capability allows non-IT personnel in the organization to easily manage the kiosks and quickly solve most of problems without the help of IT experts or hardware support engineers.

PFU’s MEDIASTAFF Remote Management System (RMS) is a comprehensive web-based service platform and easy-to-use suite of management tools that simplifies and consolidates the configuration, administration and maintenance of large kiosk-based networks.

Yes. PFU Systems Software team will answer your questions during kiosk application development. Documentation (development guide) is also available.

Yes. Depending on the scope and requirements, we also work with our strategic partners to provide you with custom kiosk applications.

Yes. PFU Systems works with several qualified support providers and offers a variety of support options including tier-one / tier-two support, telephone support, onsite support, depot services and kiosk deployment.

Yes. In addition to the 1-year standard limited warranty, PFU offers a variety of extended warranty options including advanced replacement.